The exact warranty for each item is shown on its product page and on your invoice, which serves as proof of purchase.

• • Log the claim by email or WhatsApp with your invoice number, serial number, fault description and photos or video.
• • We respond with an assessment or authorisation within 1 business day.
• • Collection of the unit is arranged within 2–3 business days at our cost for the first 12 months.
• • Technical assessment takes 5–10 business days from receipt.
• • Approved repairs or replacements are dispatched within 3 business days of assessment; manufacturer-referred claims can take 10–20 business days.
• • Dead-on-arrival units reported within 7 days of delivery are replaced immediately, no assessment needed.

• • Installation not carried out by a qualified, registered electrician or in line with the manufacturer's manual.
• • Lightning, surge, flooding, fire, rodent or physical impact damage.
• • Batteries discharged below the manufacturer's minimum voltage, or left in a discharged state.
• • Consumables such as fuses, filters, oil and spark plugs.
• • Cosmetic wear, and any unauthorised repair or modification, which voids the warranty.

Solar, inverter and battery equipment must be installed by a qualified electrician and, where applicable, registered with your local municipality. We can refer you to vetted installers in your area on request.