Returns Policy
RETURNS & REFUNDS.
Clear return windows, who pays for return shipping, and exactly how long a refund takes to be processed and to reflect.
Last updated: 1 September 2026
1. Return windows
| Reason for return | Window to request | Condition required |
|---|---|---|
| Change of mind / no longer needed | 30 calendar days from delivery | Unused, unopened or as-new, with all original packaging and accessories |
| Incorrect item received | 7 calendar days from delivery | Unused, in original packaging |
| Damaged in transit | 48 hours from delivery | Reported with photographs of packaging and product |
| Faulty on arrival (dead on arrival) | 7 calendar days from delivery | Complete unit with all accessories |
| Defect within warranty period | Product warranty period (see Warranty page) | Warranty terms apply |
| Order cancellation before dispatch | Any time before dispatch | Full refund, no charges |
2. How to request a return
- • Email sales@voltedge.co.za or WhatsApp us with your order number, the item, the reason and photographs where relevant.
- • We acknowledge every request within 1 business day and issue a Return Authorisation number and return instructions.
- • For faulty or incorrect items we arrange and pay for collection, usually within 2–3 business days of authorisation.
- • For change-of-mind returns you may courier the item to us or request a paid collection.
- • Once received, we inspect the item within 2 business days and confirm the outcome by email.
3. Who pays for return shipping
| Situation | Return shipping | Restocking fee |
|---|---|---|
| Faulty, damaged or incorrect item | VoltEdge pays | None |
| Change of mind — unopened | Customer pays (or R150 courier / from R450 freight deducted from refund) | None |
| Change of mind — opened but as-new | Customer pays | Up to 10% of the item price |
| Cancelled before dispatch | Not applicable | None |
4. Refund processing times
Refunds are approved and processed on our side within 5 business days of us receiving and inspecting the returned item (or within 2 business days for orders cancelled before dispatch). The time for money to appear in your account after we process it depends on your payment method:
| Payment method | We process within | Reflects in your account within |
|---|---|---|
| Credit / debit card | 5 business days of approval | 3–10 business days after processing |
| Instant EFT / bank transfer | 5 business days of approval | 1–3 business days after processing |
| Cancelled order (not yet dispatched) | 2 business days | 1–10 business days depending on method |
| Store credit / voucher | 1 business day | Immediately once issued |
Refunds are always paid back to the original payment method. The maximum total time from us receiving your return to funds reflecting is 15 business days. Refunds include the original delivery fee when the return is due to a fault, damage or our error; original delivery fees are not refunded on change-of-mind returns.
5. Replacements and exchanges
If you prefer a replacement instead of a refund, we dispatch the replacement within 2 business days of the returned item being received and approved, subject to stock. If the replacement is on backorder we tell you the expected date within 1 business day, and you may switch to a refund at any point.
6. Items we cannot accept back
- • Items that have been installed, wired, commissioned, modified or physically altered, except under warranty.
- • Products damaged by incorrect installation, over-voltage, lightning, water ingress, rodent damage or unauthorised repair.
- • Custom-configured or special-order systems built to your specification, unless faulty.
- • Cut-to-length cable, consumables and used protective gear.
- • Items returned without a Return Authorisation number, or after the applicable window above.
7. Your statutory rights
Nothing in this policy limits your rights under the South African Consumer Protection Act 68 of 2008, including the 6-month right to return goods that are unsafe, defective or not fit for purpose for a repair, replacement or refund at your election.
Business & contact details
- Trading name
- VoltEdge
- sales@voltedge.co.za
- Phone
- +27 10 000 0000
- Support hours
- Mon–Fri 08:00–17:00 SAST
- Currency
- South African Rand (ZAR), incl. 15% VAT
- Service area
- All 9 provinces of South Africa