• • Contact and order details: name, email address, phone number, delivery address and order history.
• • Trade account details: company name, business type and VAT number where you apply for a trade account.
• • Account credentials handled by our authentication provider — we never see your password.
• • Payment details, which are captured and processed directly by our payment gateway; we receive only a transaction result and the last four digits of a card.
• • Technical and usage data such as IP address, device type and pages viewed, used to keep the site secure and improve it.

• • To process, deliver and support your orders, quotes and warranty claims.
• • To verify trade accounts and apply the correct trade pricing.
• • To send transactional messages such as order confirmations, dispatch and tracking notices.
• • To send marketing only where you have opted in — you can unsubscribe from any marketing email at any time.
• • To detect fraud, secure the site and meet legal and tax obligations.

We do not sell your personal information. We share only what is necessary with: courier and freight partners (name, address, phone number) to deliver your order; our payment gateway to process payment; our hosting, database and email providers to run the site; and manufacturers or service centres when processing a warranty claim. We also disclose information where the law requires it.

Under the Protection of Personal Information Act you may request access to the personal information we hold about you, ask us to correct or delete it, object to processing, or withdraw marketing consent. Email sales@voltedge.co.za and we will respond within 30 days. You may also lodge a complaint with the South African Information Regulator.

We use cookies and local storage that are strictly necessary to keep you signed in and to remember your cart and wishlist, plus analytics cookies that help us understand how the site is used. You can block or clear cookies in your browser, but core features such as the cart and sign-in will not work without the necessary ones.

Data is transmitted over encrypted HTTPS connections and access to customer records is restricted to authorised staff. No system is perfectly secure, so please use a strong, unique password. This site is intended for users aged 18 and over and we do not knowingly collect information from children.