Payment policy
PAYMENT METHODS & EFT DETAILS
All orders are settled by manual EFT bank transfer in South African Rand, inclusive of 15% VAT.
Last updated: 1 September 2026
1. Accepted payment method
- • Manual EFT / bank transfer into our ABSA business account (all major South African banks supported).
- • Cash or card payment on collection can be arranged in advance by phone or email.
- • All prices are quoted in South African Rand (ZAR) and include 15% VAT.
- • No card details are ever captured or stored on this website.
2. Banking details
| Field | Detail |
|---|---|
| Account name | Nexavolta Pty Ltd |
| Bank | ABSA |
| Account number | 4127 6344 89 |
| Branch code | 632005 |
| Account type | Current Account |
| Proof of payment | info@nexavolta.tech |
Please use your order number / quotation ID as the payment reference and email your proof of payment to info@nexavolta.tech. Your order will only be processed and shipped once payment has been received and cleared in our bank account.
3. Payment and clearance timelines
| Step | Timeframe |
|---|---|
| Order held / stock reserved after checkout | 5 business days |
| Same-bank (ABSA) EFT clearance | Usually immediate — same business day |
| Inter-bank EFT clearance | 1–2 business days |
| Instant / real-time EFT clearance | Within 1 hour on banking days |
| Order processing after clearance | 1–2 business days (2–3 for complete kits) |
Unpaid orders are released back into stock after 5 business days. Prices are only guaranteed while the order is held.
4. Proof of payment
- • Email your bank confirmation to info@nexavolta.tech with the order number in the subject line.
- • We acknowledge every proof of payment within 1 business day.
- • A tax invoice is issued once funds have cleared.
- • Incorrect or missing references delay allocation — always use your order number.
5. Underpayments, overpayments and refunds
- • Underpaid orders are held until the balance is received.
- • Overpayments are refunded to the originating bank account within 5 business days.
- • Refunds are paid only to the bank account the payment came from.
- • See our Returns & Refunds policy for refund windows and processing times.
6. Trade and business accounts
- • Approved installers receive tier-based trade pricing and bulk discounts at checkout.
- • Purchase orders and 30-day account terms are available to approved trade customers on request.
- • VAT invoices are issued to the registered company name and VAT number supplied at checkout.
Business & contact details
- Trading name
- VoltEdge
- sales@voltedge.co.za
- Phone
- +27 10 000 0000
- Support hours
- Mon–Fri 08:00–17:00 SAST
- Currency
- South African Rand (ZAR), incl. 15% VAT
- Service area
- All 9 provinces of South Africa