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Payment policy

PAYMENT METHODS & EFT DETAILS

All orders are settled by manual EFT bank transfer in South African Rand, inclusive of 15% VAT.

Last updated: 1 September 2026

1. Accepted payment method

  • Manual EFT / bank transfer into our ABSA business account (all major South African banks supported).
  • Cash or card payment on collection can be arranged in advance by phone or email.
  • All prices are quoted in South African Rand (ZAR) and include 15% VAT.
  • No card details are ever captured or stored on this website.

2. Banking details

FieldDetail
Account nameNexavolta Pty Ltd
BankABSA
Account number4127 6344 89
Branch code632005
Account typeCurrent Account
Proof of paymentinfo@nexavolta.tech

Please use your order number / quotation ID as the payment reference and email your proof of payment to info@nexavolta.tech. Your order will only be processed and shipped once payment has been received and cleared in our bank account.

3. Payment and clearance timelines

StepTimeframe
Order held / stock reserved after checkout5 business days
Same-bank (ABSA) EFT clearanceUsually immediate — same business day
Inter-bank EFT clearance1–2 business days
Instant / real-time EFT clearanceWithin 1 hour on banking days
Order processing after clearance1–2 business days (2–3 for complete kits)

Unpaid orders are released back into stock after 5 business days. Prices are only guaranteed while the order is held.

4. Proof of payment

  • Email your bank confirmation to info@nexavolta.tech with the order number in the subject line.
  • We acknowledge every proof of payment within 1 business day.
  • A tax invoice is issued once funds have cleared.
  • Incorrect or missing references delay allocation — always use your order number.

5. Underpayments, overpayments and refunds

  • Underpaid orders are held until the balance is received.
  • Overpayments are refunded to the originating bank account within 5 business days.
  • Refunds are paid only to the bank account the payment came from.
  • See our Returns & Refunds policy for refund windows and processing times.

6. Trade and business accounts

  • Approved installers receive tier-based trade pricing and bulk discounts at checkout.
  • Purchase orders and 30-day account terms are available to approved trade customers on request.
  • VAT invoices are issued to the registered company name and VAT number supplied at checkout.

Business & contact details

Trading name
VoltEdge
Email
sales@voltedge.co.za
Phone
+27 10 000 0000
Support hours
Mon–Fri 08:00–17:00 SAST
Currency
South African Rand (ZAR), incl. 15% VAT
Service area
All 9 provinces of South Africa
Contact support