Orders are processed at our warehouse Monday to Friday, 08:00–16:00 SAST, excluding South African public holidays. Processing is the time we need to verify payment, pick, quality-check and pack your order before it is handed to a courier or freight partner.

Orders placed on a weekend or public holiday begin processing on the next business day. If any item in your order will take longer than the times above, we contact you within 1 business day with options: wait, swap the item, split the shipment or cancel for a full refund.

Delivery time is counted in business days from dispatch, and is additional to the processing time above. Total delivery estimate = processing time + transit time.

Typical end-to-end example: an in-stock inverter ordered on a Monday before 12:00 to Cape Town is processed within 1 business day and delivered within 3–5 business days of dispatch — approximately 4–6 business days in total. Maximum delivery time for any standard in-stock order is 10 business days; if we cannot meet that, you may cancel for a full refund.

All shipping charges are displayed at checkout before payment. There are no hidden fees after purchase.

• • Order confirmation email is sent immediately after successful payment.
• • Dispatch email with a tracking number is sent within 24 hours of hand-over to the courier or freight partner.
• • Tracking usually becomes active on the carrier's system within 4–12 hours of dispatch.
• • You can also view order status any time under your account, or request an update by email or WhatsApp.

• • Deliveries take place on business days between 08:00 and 17:00 SAST; we cannot guarantee a specific time slot.
• • Someone 18 years or older must be present to sign for the delivery. Street-level, kerbside delivery only — carrying heavy items indoors or onto a roof is not included.
• • Inspect the packaging before signing. Note any visible damage on the waybill and report it to us within 48 hours of delivery with photographs.
• • If a delivery attempt fails because nobody is available or the address is incorrect, a re-delivery fee of R150 (courier) or R450 (freight) applies.
• • Unclaimed shipments returned to us are refunded less the actual shipping and return-freight costs.

We deliver to physical street addresses in all nine provinces of South Africa. We do not deliver to PO boxes, and we do not ship internationally or across borders at this time. Lithium batteries and generators are classed as regulated freight and can only be delivered by our freight partners, not by standard courier.

If a shipment is confirmed lost by the carrier, or arrives damaged and was reported within 48 hours, we send a replacement at no cost — dispatched within 2 business days of our claim being approved — or issue a full refund including shipping. Carrier investigations for missing parcels take up to 10 business days; we keep you updated throughout and you are never asked to deal with the carrier yourself.